Frequently Asked Questions

If a direct debit in the name of Pxt-Parcelocate appears on your bank statement, it is because you have subscribed to a Parceloate subscription. Reason why your account has been debited with the subscription fee. If you would like more information about the service provided by Parcelocate.com you can contact the advisers of Pxt-Parcelocate.

At Parcelocate's request, we have put in place a simple and ever more accessible cancellation option. Please note that Pxt-Parcelocate is concerned about the satisfaction of Parcelocate's customers. Therefore, if you think you no longer need Parcelocate's services, cancelling your subscription will cost you nothing and will be instantaneous!

If you have changed your mind after subscribing to a subscription at Parcelocate, or if you want to cancel your subscription at Parcelocate, our team will help you to do so. To do this, a simple and efficient cancellation system has been set up by Pxt-Parcelocate. On this site, you only have to click on the "Cancellation" page to cancel your subscription immediately. And this, without having to pay or explain your choice. You will have understood it, cancelling your subscription is simple and immediate with Pxt-Parcelocate. Above all, don't forget to bring your e-mail address!

If you need an invoice, for one reason or another, just contact the Pxt-Parcelocate advisers who will get back to you as soon as possible. Our advisers are available from Monday to Saturday from 8am to 8pm.

On this site, we have provided different ways to contact us. Just go to the "contact" page to find our telephone number, availability times and our e-mail address. If you do not want to contact us by phone or e-mail, please do not hesitate to contact our Pxt-Parcelocate.com advisers using the form available on the "Contact" page of this site.

You should know that Pxt-Parcelocate has surrounded itself with professionals in after-sales service and customer relations to carry out this mission efficiently. This is why we take care to give answers to our customers in the shortest possible time. If you have any concerns, our advisers are available to listen to you and give you a personalised response.

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You have subscribed to Parcelocate and you need advice, to find answers to your questions? That's why we have drawn up this FAQ which contains the questions that customers ask themselves most often. Do not hesitate to consult it if you would like immediate answers. Otherwise, please do not hesitate to contact us directly by telephone, e-mail or via the contact form. This way, you will get tailor-made answers and advice!

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